Dispose-IT

South Africa and Australia / Serving Globally

Anthony Levenstein, Ryan Lurie, William Allworth

Highlights

1. Selected Through a Rigorous Seven-System Evaluation: Dispose-IT assessed seven software platforms against detailed operational, compliance and integration requirements. RecyclyERP achieved a weighted score of 94%, compared with 82.5% for second-placed RazorERP.
2. Five Disconnected Systems Replaced by One Platform: After previously moving away from MakorERP, Dispose-IT operated through five separate tools, including Smartsheet, Excel and email. RecyclyERP now provides one connected platform for the complete ITAD lifecycle.
3. Extensive API-Driven Automation: RecyclyERP’s API automates machine and component identification, asset registration, data-erasure processes, certificate management and integrations with other business systems, substantially reducing manual entry and opportunities for error.
4. Detailed Asset, Component and Compliance Control: Barcode scanning, component-level inventory, role-based access and centralised documentation provide a comprehensive audit trail for complete assets, storage devices, RAM, SSDs and other recovered components.
5. A Long-Term Technology Partnership: Dispose-IT views Recycly as a collaborative development partner rather than simply a software supplier. The relationship is supporting the new website, Customer Portal, CRM connectivity, advanced pricing, e-commerce and further automation.

About Dispose-IT

Founded in 2015, Dispose-IT is a specialist IT Asset Disposition and IT recycling company operating across South Africa and Australia.

The company provides secure collection, asset processing, data erasure, data destruction, component recovery, recycling and resale services. Its customers include multinational organisations with demanding security, reporting and compliance requirements.

Dispose-IT is ISO 9001 certified and is working towards ISO 14001 certification. Its processes are designed to provide secure chain of custody, comprehensive auditability and clear evidence of how every asset and component has been handled.

Case Study Participants

Anthony Levenstein - Commercial Director

Anthony is responsible for Dispose-IT’s commercial strategy, operational efficiency and continuous improvement. He works closely with the operational and technical teams to ensure that the company’s systems support customer requirements, business growth and increasingly sophisticated ITAD processes.

Ryan Lurie - General Manager

Ryan oversees the wider operation and ensures that Dispose-IT’s people, processes and systems work together effectively. His responsibilities include operational performance, compliance, commercial outcomes and ensuring that the business can meet complex customer requirements while maintaining control of its costs and profitability.

William Allworth - Software Developer, Wider Group

William leads much of the technical integration and automation work supporting Dispose-IT and the wider group. His focus includes RecyclyERP’s API, automated data capture, connections with external systems and removing manual processes that could otherwise create delays or errors.

Questions and Answers

1. Can you introduce Dispose-IT and explain the services the company provides?

Dispose-IT is a specialist ITAD and IT recycling company that securely manages redundant technology throughout its remaining lifecycle.

Our work begins with understanding the customer’s requirements and planning the collection of their equipment. We then securely collect, receive and register the assets before completing the required data erasure, destruction, testing, grading, component recovery, recycling or resale processes.

Our customers include multinational organisations that expect a high standard of data security, traceability, reporting and regulatory compliance. We therefore need to know exactly what happened to every asset, storage device and component entrusted to us.

2. What led Dispose-IT to look for a new ITAD platform?

We had reached a point where our operational requirements had become too sophisticated for a collection of disconnected tools.

We needed a platform that could manage the complete ITAD lifecycle while supporting data erasure, asset tracking, customer documentation, regulatory requirements, finance integration and increasingly advanced automation.

The system also needed to support the different requirements of our South African and Australian operations without compromising control or auditability.

3. What systems were you using before RecyclyERP?

Dispose-IT had previously used MakorERP. After moving away from it, we operated through five separate and disconnected systems, including Smartsheet, Excel and email.

Each tool could perform part of the job, but they did not provide a single connected workflow. Information had to be moved between systems, processes were harder to control and it was more difficult to maintain one complete view of a customer, collection, asset or project.

RecyclyERP has enabled us to replace those five disconnected tools with one central platform.

4. How did you evaluate the available ITAD systems?

We carried out a formal evaluation of seven different software platforms using a comprehensive weighted scoring model.

We assessed areas including:

• Customer and contract management
• ITAD service workflows
• Data erasure and data destruction
• API and integration capability
• Regulatory compliance
• Asset and component tracking
• Environmental reporting
• Document production
• Inventory Management
• Finance integration
• Overall operational suitability

We deliberately prioritised functional suitability over simply choosing the lowest-priced product. The purpose was to identify the platform that could support the business properly over the long term.

5. How did RecyclyERP perform in the evaluation?

RecyclyERP achieved a weighted score of 94%.

By comparison, RazorERP achieved 82.5%. RecyclyERP provided the strongest overall match against the requirements we considered most important.

The result gave us a clear and evidence-based reason to select RecyclyERP rather than relying on sales presentations or isolated feature comparisons.

6. What ultimately persuaded you to select RecyclyERP?

RecyclyERP combined strong existing functionality with the flexibility and integration capability required for our more specialised processes.

The API was particularly important because we did not want a closed platform. We needed to connect RecyclyERP with data-erasure tools, accounting software, internal systems and future CRM processes.

The responsiveness of the Recycly team was also significant. We needed confidence that the provider understood our requirements and would work with us on the more technical and operationally demanding areas.

7. How was the implementation structured?

The implementation took approximately eight months overall, but it was deliberately completed in phases.

The first phase concentrated on getting Dispose-IT operational within RecyclyERP and was completed relatively quickly. The later phases focused on adapting our own processes, configuring more advanced functionality and developing areas needed to support our unique workflows.

This phased approach allowed us to begin receiving value from the core platform while continuing to refine the more sophisticated parts of the operation.

8. Who was involved in the implementation?

The implementation involved Dispose-IT’s operational, development and finance teams.

Our operations and development teams worked particularly closely with Recycly because the project involved detailed process design, integrations and automation. The finance team also participated directly where accounting, invoicing and Xero were concerned.

The cross-functional approach was important because RecyclyERP connects operational activity with customer reporting, compliance and finance. It could not be treated as a system belonging to only one department.

9. How useful was RecyclyERP’s built-in Setup Assistant?

The Setup Assistant provided a structured way to work through the initial configuration and ensure that the foundations were in place.

RecyclyERP is a comprehensive system, so it was useful to have a guided process covering the important setup areas rather than having to identify every configuration requirement independently.

It also helped bring different members of the project team into the implementation while keeping the overall setup organised.

10. How did the test environment help during implementation?

Recycly provided temporary access to its own test instance so that we could safely try new features, integrations and workflow ideas.

This allowed us to experiment, identify where an early approach needed refining and validate changes before relying on them within our live operation.

The test environment was particularly valuable for API development. It gave our development team the freedom to iterate and improve the integration without creating unnecessary operational risk.

11. How does RecyclyERP support the South African and Australian operations?

South Africa went live first, followed by Australia.

The two operations have some important differences, and Dispose-IT wanted certain processes, information and activities kept completely separate. Separate RecyclyERP environments were therefore used for the two businesses.

This gives each operation the independence it requires while allowing both to benefit from the same underlying platform, processes and knowledge.

12. Which parts of Dispose-IT’s workflow are managed through RecyclyERP?

RecyclyERP supports the complete ITAD lifecycle, including:

1. Lead and customer enquiry management
2. Quotations and contracts
3. Collection planning
4. Secure collections
5. Booking in and asset registration
6. Data erasure and destruction
7. Testing, grading and processing
8. Demanufacturing and component recovery
9. Recycling, resale or final disposal
10. Customer reporting and certification
11. Invoicing and financial integration

This provides continuity from the first customer interaction through to the final documentation and financial outcome.

13. Why was RecyclyERP’s API so important?

The API allows Dispose-IT to automate processes and exchange information between RecyclyERP and other systems without repeatedly entering the same data.

Our workflows involve large amounts of detailed asset and component information. Manually entering or moving that information would be time-consuming and would increase the risk of mistakes.

The API gives us a foundation for connecting data capture, asset registration, data erasure, certificates, finance and future CRM activity.

14. How is the API used for automated asset data capture?

Dispose-IT uses the API to extract machine and component information and feed it directly into RecyclyERP.

This includes information relating to the main machine and internal components such as hard drives, SSDs and RAM. RecyclyERP can then create and update the relevant asset and component records.

The result is faster asset registration, less manual entry and a more complete audit history.

15. How does the KillDisk integration work?

KillDisk forms part of Dispose-IT’s data-erasure process.

Through the API, data-erasure information and certificates can be connected with the specific hardware processed within RecyclyERP. This avoids the need to manually identify, match and attach certificates after the work has been completed.

It provides a clearer relationship between the physical storage device, the erasure activity and the evidence supplied to the customer.

16. What difference has the API made operationally?

The API has significantly reduced repetitive data entry and opportunities for human error.

Instead of capturing the same information at several different stages, data can flow into RecyclyERP and become available to the next part of the process.

This improves efficiency, but it is equally important from an audit and compliance perspective. Automated data movement creates a more consistent and reliable record of what happened.

17. How will the planned CRM integration extend this further?

Dispose-IT’s development team is now working on connecting the CRM lead pipeline with RecyclyERP.

The aim is to improve the transition from initial interest and lead qualification into the operational ITAD process. This will reduce the need for manual handovers and help maintain continuity from the first commercial interaction onwards.

It is another example of RecyclyERP operating as the central platform while integrating with other systems used within the wider group.

18. How does RecyclyERP work alongside Zoho?

Other businesses within the wider group use Zoho.

Recycly has shown Dispose-IT how Zoho forms can be embedded directly into its RecyclyERP website. This enables the group to retain established Zoho processes while presenting the forms as part of a connected Dispose-IT website experience.

This demonstrates that RecyclyERP does not need to replace every system used elsewhere in a group. It can integrate with existing platforms where that is operationally appropriate.

19. How does the Xero integration support Dispose-IT?

The South African and Australian RecyclyERP environments each connect with the appropriate Xero organisation.

Records including customers, suppliers, products, invoices, credit notes, taxes, payments and purchase information can be transferred between the operational and accounting systems.

Invoices are created within RecyclyERP using the information captured during the operational process. They are then sent to Xero as drafts for checking and approval.

This removes unnecessary re-entry while ensuring that the finance team retains suitable control.

20. How does RecyclyERP improve invoicing accuracy?

The quantities invoiced can be adjusted using the actual work completed.

For example, a project may initially estimate particular quantities of hard drives requiring erasure or physical destruction. Once the equipment has been received and processed, RecyclyERP contains the actual quantities and outcomes.

Using this operational information within the invoicing process saves time and helps ensure that the customer is billed accurately for the work completed.

21. How are role-based controls used?

RecyclyERP allows access to be controlled according to each person’s responsibilities.

This supports separation of duties between operational users capturing and processing assets and the people responsible for invoicing or financial approval.

The controls help avoid conflicts of interest, protect sensitive information and support the governance expected within an ISO-certified operation.

22. What types of inventory are managed through RecyclyERP?

Dispose-IT manages complete assets and the individual components recovered from them.

This includes:

• Laptops
• Desktop computers
• Servers
• Hard drives
• SSDs
• RAM
• Other harvested components
• Refurbished equipment
• Resale stock
• Customer-owned assets
• Recycling materials

The South African and Australian businesses maintain their own warehouse and inventory structures within their respective environments.

23. How does component-level tracking work?

When an asset is registered or demanufactured, RecyclyERP can assign individual identifiers to the components recovered from it.

RAM modules, SSDs, hard drives and other parts can therefore retain their own history rather than disappearing into a general stock quantity.

This supports accurate stock control and auditability. It also discourages loss or unauthorised removal because Dispose-IT can identify what was recovered, where it came from and what subsequently happened to it.

24. How important is barcode scanning?

Barcode scanning is used frequently within Dispose-IT’s operation.

It allows assets and components to be identified and updated quickly while reducing the need to type serial numbers or search manually for records.

Scanning also helps users follow consistent processes as equipment moves between receiving, data erasure, testing, grading, component recovery, resale and recycling activities.

25. How are Document Templates used?

Dispose-IT uses RecyclyERP’s built-in Document Templates across a wide range of documents, including:

• Quotations
• Invoices
• Operational reports
• Audit reports
• Disposal certificates
• Data-erasure certificates
• Collection and delivery documents
• Labels
• Customer reports

The team has created and customised its own templates within RecyclyERP.

Templates can vary by country, and customer-specific versions can also be produced where a particular organisation has different reporting or presentation requirements.

26. How has Dispose-IT contributed to the development of Document Templates?

Dispose-IT’s detailed requirements have contributed directly to improvements in RecyclyERP’s Document Templates functionality.

The collaboration has focused on making sophisticated reports easier to build, automating more of the information included within them and supporting the needs of complex customer and audit documentation.

Dispose-IT is also developing a specialised API-driven approach to producing disposal certificates alongside the built-in RecyclyERP functionality.

The work completed with Dispose-IT strengthens the platform for other customers with similarly detailed documentation requirements.

27. How does RecyclyERP support audits and compliance?

RecyclyERP provides a central repository for the evidence associated with each customer, order and asset.

This can include:

• Certificates
• Photographs
• Collection and delivery notes
• Data-erasure records
• Disposal records
• Audit evidence
• Regulatory documents
• Customer reports

Instead of assembling evidence from several systems and email chains, Dispose-IT can maintain the documentation alongside the relevant operational records.

This simplifies internal reviews, ISO audits and customer audits while providing customers with confidence that the complete process is recorded.

28. How does RecyclyERP support ISO requirements?

ISO 9001 requires Dispose-IT to demonstrate that processes are controlled, consistently followed and supported by appropriate records.

RecyclyERP helps enforce agreed workflows, maintain chain of custody, control user access and provide evidence of each stage completed.

As Dispose-IT works towards ISO 14001, the platform also provides a foundation for stronger environmental reporting and evidence relating to reuse, recycling and final disposal.

29. How is Dispose-IT using RecyclyERP for its new website?

Dispose-IT is building its new website using RecyclyERP’s built-in website and Content Management System functionality, with the migration targeted for completion by the end of July 2026.

The website is being developed alongside refreshed company brochures and profile materials, giving the business a more consistent and modern presentation.

Dispose-IT’s marketing team has been able to work with the RecyclyERP website tools directly rather than relying entirely on external website developers.

30. Why host the website within RecyclyERP?

Hosting the website within RecyclyERP brings the public website closer to the operational system behind it.

It allows Dispose-IT to maintain greater control over its website content and associated data while preserving important SEO continuity during the migration.

It also creates opportunities to connect website enquiries, lead-generation forms, customer information and future e-commerce activity with RecyclyERP.

31. How will the Customer Portal improve the customer experience?

Dispose-IT has seen the RecyclyERP Customer Portal demonstrated, values the functionality and is preparing to implement it shortly after the website migration.

The portal can provide customers with visibility from the initial quotation through the processing and audit stages to invoicing and payment.

Customers will be able to access relevant documents, certificates and information without relying on individual email exchanges.

This strengthens transparency, supports ISO processes and provides the type of professional online service expected by larger and multinational customers.

32. What improvements has RecyclyERP already delivered?

RecyclyERP has already enabled Dispose-IT to:

• Replace five disconnected systems with one platform
• Reduce repeated and manual data entry
• Improve asset and component traceability
• Strengthen chain of custody
• Centralise operational and compliance documentation
• Improve billing accuracy
• Apply stronger role-based controls
• Support more consistent processes
• Simplify audit evidence
• Create a foundation for further automation

The system provides one connected record rather than requiring the team to reconstruct the story of an asset or project from several different sources.

33. How would you describe the relationship with Recycly?

The relationship is a long-term partnership rather than a transactional relationship with a software supplier.

Dispose-IT has brought detailed and demanding operational requirements, and Recycly has worked iteratively with the operational and development teams to understand and support them.

This has included implementation support, API development, testing, Document Template improvements, issue resolution and continued discussion about future workflows.

The willingness to listen, respond and work through complex requirements was an important reason for selecting RecyclyERP and remains a major part of the relationship.

34. Has Dispose-IT’s involvement improved RecyclyERP for other customers?

Yes. Dispose-IT’s detailed feedback has contributed to improvements in areas including the API, Document Templates, reporting and complex operational workflows.

Dispose-IT benefits from a platform better aligned with its requirements, while Recycly gains practical insight from an experienced customer operating demanding real-world processes.

The result is continuous improvement that can also benefit other RecyclyERP customers.

35. What future developments are being considered?

Dispose-IT and Recycly are discussing several future development opportunities, including:

• Automated asset valuation
• Advanced pricing processes
• E-commerce
• Auction-style lot sales with reserve pricing
• AI-assisted market pricing
• Returns Management
• Further CRM automation
• Webhooks and real-time process triggers
• Route-planning improvements
• Mobile operational workflows
• Integration with connected weighing scales

These are roadmap opportunities rather than claims about functionality already adopted by Dispose-IT.

They demonstrate how RecyclyERP can continue developing alongside the business rather than becoming a fixed system that Dispose-IT eventually outgrows.

36. How could automated pricing help Dispose-IT?

Asset valuation and pricing can require significant manual effort, particularly where prices vary according to specification, condition, quantity and the intended sales route.

Future pricing functionality could allow Dispose-IT to apply its own pricing data and market intelligence more consistently within RecyclyERP.

Combined with e-commerce and auction-style functionality, this could help the business move more efficiently from asset processing to resale while maintaining appropriate commercial controls.

37. What would you say to another ITAD business evaluating RecyclyERP?

Evaluate the platform against the real requirements of your operation rather than choosing solely on price or a short feature list.

Dispose-IT assessed seven solutions through a detailed weighted process. RecyclyERP achieved the highest score because it offered the strongest overall combination of ITAD functionality, integrations, configurability, compliance support and long-term potential.

It has enabled Dispose-IT to consolidate five separate systems, automate complex processes and build a platform capable of supporting both current operations and future development.

For an ITAD business that needs strong operational control without being restricted by a closed or inflexible system, RecyclyERP provides a highly capable and cost-effective foundation.

38. What best summarises Dispose-IT’s experience of Recycly?

RecyclyERP has become the central platform connecting Dispose-IT’s customers, operations, assets, components, documentation, compliance and financial processes.

The system was selected through a rigorous evaluation and has continued to develop through close collaboration between the Dispose-IT and Recycly teams.

The combination of comprehensive existing functionality, an open API, detailed configurability and responsive support gives Dispose-IT confidence that the platform can continue evolving alongside the business.